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Terms

Terms of service

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Applicability

This text summarises the terms for quotes and for the services Atlas Interactive offers via atlas-interactive.com: the Werkscan (our two-week work scan), Bouwen (building the agreed system), Beheren (ongoing management after delivery) and standalone services. These terms are intended for business clients. Anything in a signed engagement confirmation or agreement takes precedence over this summary. If this text conflicts with the full terms and conditions, those terms and the engagement confirmation prevail. The full terms and conditions are provided with the quote.

Quotes and engagements

Quotes are valid for 30 days unless stated otherwise. An introductory conversation is without obligation. Every engagement starts only after agreement on scope, timeline and payment terms. Out-of-scope changes are first confirmed in writing as additional work.

Werkscan

The Werkscan is a paid two-week engagement. The engagement confirmation sets out in advance what it covers: a map of the systems the client uses, an analysis of two to three agreed processes, and a short report with findings and possible next steps. Nothing is built or implemented during the Werkscan. After the Werkscan the client is under no obligation to give Atlas a follow-up engagement.

The two-week timeline assumes timely access, information and availability of the right people on the client's side. If these come later, the planning moves accordingly, by agreement.

Bouwen

Bouwen covers designing, configuring, developing and delivering an agreed result. Scope, acceptance criteria, dependencies and timeline are set out in the engagement confirmation. A stated timeline is an estimate unless a fixed end date is expressly agreed.

Payment

Unless the engagement confirmation states otherwise:

  • Werkscan: invoiced at the start, payable within 14 days.
  • Bouwen: in three instalments: 30% at start, 40% at delivery of the test version, 30% at acceptance (or when acceptance is deemed to have occurred).
  • Beheren: invoiced monthly.
  • Standalone services: based on time spent, or at a fixed price if agreed in writing in advance.
  • Invoices: due 14 days after invoice date; parties may agree 30 days in writing.

Acceptance for Bouwen

After delivery of the test version, the client has 10 working days to accept or to report, with reasons, a material deviation from the acceptance criteria. If no reasoned report is received within that period, the result is deemed accepted. Use in production also counts as acceptance. Minor defects that do not materially hinder use do not prevent acceptance; we fix them afterwards.

Beheren

Beheren is the ongoing service after delivery: monitoring, maintenance, security updates, bug fixes and the support we agree together.

  • Monitoring is automated and runs 24/7. It is not permanent human supervision. Human availability applies during the agreed support hours and through the agreed channels.
  • Service levels, maintenance windows and any response times are set out in the engagement confirmation or an SLA annex.
  • Term: at least 6 months from delivery of Bouwen, then renewed for 6 months each time. Where agreed, the first three months of Beheren Standard can be part of Bouwen.
  • Notice: in writing, with a notice period of 1 month before the end of the current term.

Ownership and configuration

After full payment, the client receives the agreed usage rights to bespoke work and, where applicable, the rights to the configuration made specifically for them: prompts, process descriptions, workflows and knowledge base content. Atlas retains the platform, the Oji/Atlas architecture and generic building blocks, and may reuse generic parts without attributable client data.

AI output

AI-assisted output can be incorrect or incomplete. The client reviews output before use, publication or decision-making. Atlas does not use client data for training by third parties unless agreed otherwise in writing.

Data and privacy

If Atlas processes the client's personal data for an engagement, the roles and security measures are set out in a data processing agreement. Data is processed within the EEA in principle. Processing outside the EEA takes place only with a valid transfer mechanism. How we handle data of visitors to this site is described in the privacy statement.

Liability

Atlas carries out engagements with the care expected of a professional studio. Liability is limited to direct damage and to the amount paid for that engagement in the last twelve months (excluding VAT). This limitation does not apply in case of intent or deliberate recklessness on the part of Atlas, or where mandatory law does not allow it.

Disputes

The agreement is governed by Dutch law. Parties first try to resolve a dispute through discussion for 30 days; after that the courts in Amsterdam have jurisdiction. Summary proceedings and collecting due invoices remain available.

Contact

Questions about these terms: info@atlas-interactive.com · Atlas Interactive · KvK 77706250.